Personal Data

PRIVACY POLICY

This privacy policy (the « Charter ») aims to formalise our commitment to respecting the privacy of users of the website www.pepin.shop (the « Site ») operated by Pepin.

The Charter and the General Terms and Conditions of the Site form a contractual whole. All capitalised terms not defined in this Charter are defined in the General Terms and Conditions, which can be consulted here.

In the context of making our Site available, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 (« GDPR ») and under the conditions set out below.

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data solely in the context of providing our Services or communicating about those Services, in strict compliance with the GDPR.

We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. As such, you will never be asked to provide personal data considered as "sensitive", such as your racial or ethnic origins, political, philosophical or religious opinions.

By registering on the Site, you authorise us to process your personal data in accordance with the Charter. If you do not agree to the terms of this Charter, please refrain from using the Site and the Services.

 

1. In what cases do we collect your personal data and what data is collected?

We may collect and retain your personal data, in particular when you:

  • you browse the Site
  • create an account
  • subscribe to the newsletter
  • pay online
  • leave a review
  • contact us

We use your personal data to enable the implementation and management of the Site's Services and to respond to your specific requests. We also use your personal data in order to operate and improve our Services, our Site and our approach. This information is used solely by us and allows us to better tailor our Services to your expectations. 

If you decided to receive emails and messages from us when creating your Account, you will receive electronic and alphanumeric messages relating to our products and promotions. We will then use the personal data you provided during registration. You can unsubscribe from these communications at any time. 

1.1 Browsing the Site

Connection data. Each time you connect to our Site, we collect personal data such as, in particular, your IP address and the MAC address of your computer, the date and time of connection, as well as information about the browser you are using.

Browsing data. We also collect information to identify how you access the Site, which pages are visited and for how long. In this context, we may use Cookies as specified in paragraph 6 below.

1.2 Account Creation

Access to certain of our Services requires the prior creation of an Account. In accordance with the General Terms and Conditions, you will be asked to provide a number of personal details when creating your Account, including your first and last name, your postal address, your email address and your phone number.

1.3 Newsletter Subscription

When creating your Account, you may give your prior consent to receiving our newsletters about news, new products, services and promotions, as part of the Services.

You can also consent directly to receiving our newsletters by entering your email address in the fields provided for this purpose on the Site.

In any case, you have the right to withdraw your consent to receiving such newsletters at any time and free of charge under the conditions set out in paragraph 6 of the Charter.

1.4 Contact

In order to follow up on requests you may make to our Customer Service and to confirm information about you, we may use your last name, first name, email address and phone number.

 

2. How do we protect your personal data?

We have implemented technical and organisational security measures to ensure the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorised third parties. We ensure an appropriate level of security, taking into account the state of knowledge, implementation costs and the nature, scope, context and purposes of the processing as well as the risks and their likelihood.

However, please note that as no security measure is infallible, we are unable to guarantee absolute security for your personal data. 

Furthermore, it is your responsibility to maintain the confidentiality of the password that allows you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.

 

3. In what cases do we share your personal data?

3.1 Sharing your personal data with third-party companies

While browsing the Site, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and in our name in order to ensure the smooth operation of credit card payments and other Services.

Personal data may be transferred to countries outside the European Union. In accordance with the GDPR, all transfers of personal data to a country outside the European Union and/or not offering a level of protection deemed adequate by the European Commission have been subject to cross-border data transfer agreements in line with the standard contractual clauses issued by the European Commission.

Other transfers of personal data to the United States are governed by the E.U. – U.S. PRIVACY SHIELD. 

Except where a third party asks you to accept their own privacy policy and terms of use, third-party companies that have received your personal data have committed to processing your personal data solely for the purpose of implementing our Services.  

We will never share your personal data with third-party companies for marketing and/or commercial purposes without having obtained your prior consent.

3.2 Sharing with Authorities

We may be required to disclose your personal data to administrative or judicial authorities when such disclosure is necessary for the identification, apprehension or prosecution of any individual who may be causing harm to our rights, those of another user or a third party. We may also be legally required to disclose your personal data and in such cases cannot object to doing so.

 

4. How long do we retain your personal data?

We will only retain your personal data for the duration of your registration on the Site in order to ensure your identification when you log in to your Account and to enable the provision of the Services.

Therefore, if you unregister from the Site, your personal data will be deleted and retained solely in archived form for the purpose of establishing proof of a right or a contract.

In any case, we will retain your personal data for a period no longer than that necessary in view of the purposes for which they are processed, in accordance with the uses set out in this Charter and in compliance with applicable laws and regulations.

5. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that may be stored on a device when browsing an online service using a web browser. A cookie file allows its issuer, during its validity period, to recognise the device in question each time that device accesses digital content containing cookies from the same issuer.

In any case, cookies stored on your browsing device with your consent are deleted 13 months after being stored on your device.

5.2 What are the cookies issued on our Site used for?

The cookies we issue allow us to:

  • to compile statistics and usage volumes for the various elements making up our Site (sections and content visited, browsing paths), enabling us to improve the appeal and usability of the Site and, where applicable, our products and services;
  • adapt the presentation of our Site to your device's display preferences (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and viewing or reading software your device has;
  • save information relating to a form you have filled in on our Site (registration or access to your account) or to products, services or information you have chosen on our Site (subscribed service, contents of a shopping basket, etc.);
  • allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data you may have previously provided to us, and to implement security measures, for example when you are asked to log in again to content or a service after a certain period of time.

On your first visit to the Site, a cookie banner will appear on the home page. A clickable link allows you to find out more about the purpose and operation of cookies and redirects to this Charter. Continuing to browse another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) constitutes your acceptance of the cookies referred to being stored on your computer.

 

5.3 How can you control the cookies used?

You can configure your browser software at any time so that cookies are stored on your device or, on the contrary, that they are rejected (either systematically or according to their issuer). You can also configure your browser software so that you are offered the option to accept or reject cookies on a case-by-case basis, before a cookie can be stored on your device. 

Warning: any configuration may affect your browsing on the Internet and your access conditions to certain services requiring the use of cookies. We accept no responsibility for the consequences related to the degraded operation of our services resulting from the inability to store or consult the cookies necessary for their operation and which you have refused or deleted. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we (or our service providers) are unable to recognise, for technical compatibility purposes, the type of browser used by your device, its language and display settings, or the country from which your device appears to be connected to the Internet.

5.4 How do you configure your browser software?

For managing cookies and your preferences, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to find out how to modify your cookie preferences. Below you will find information about the main browsers.

Internet Explorer / Edge

In Internet Explorer, click the Tools button, then Internet Options.

Under the General tab, under Browsing history, click Settings.

Click the View files button.

Firefox

  • Go to the Tools tab in the browser menu and select the Options menu.
  • In the window that appears, choose Privacy and click Show cookies.

Safari

  • Access Settings via the browser menu (Safari> Preferences)
  • Click on Privacy.

Google Chrome                

  • Access Settings via the button to the right of the URL bar or via the browser menu (Chrome> Preferences).
  • Select Advanced Settings
  • Click on Content settings then on Cookies.

For more information about cookies, you can visit the CNIL website.

 

6. What are your rights?

You are the sole person to have communicated to us the data in our possession, via the Site. You have rights over your personal data. In accordance with data protection regulations, in particular Articles 15 to 22 of the GDPR, and after having verified your identity, you have the right to request from us access to the personal data concerning you, as well as its rectification or erasure.

Furthermore, within the limits set by law, you also have the right to object to processing, to restrict it, to decide on the fate of your data after death, to withdraw your consent at any time, and the right to portability of the personal data provided.

You can contact our Services to exercise your rights at the following email address: martin@pepin.shop or at the following postal address: Pepin, 15 avenue de Mont à Camp, 59160 Lille, enclosing a copy of a proof of identity with your request.

Furthermore, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address: martin@pepin.shop

 

7. Can we amend the Charter?

We reserve the right to modify the Charter at any time. You are therefore advised to consult it regularly. In the event of a modification, we will publish these changes on this page and in the places we deem appropriate depending on the subject matter and importance of the changes made.

Your use of the Site after any modification means that you accept those modifications. If you do not accept certain substantial changes made to this Charter, you must stop using the Site.

 

8. Data Protection Officer and contact

We have appointed a Data Protection Officer (DPO) with the CNIL (Designation N° DPO-102885). The contact details of our Data Protection Officer are as follows:

Martin Waeghemacker

15 avenue de Mont à Camp

06 13 50 47 31

martin@pepin.shop

For any questions regarding your personal data or if you wish to delete your Account, please contact us at the following postal address: Pepin, 15 avenue de Mont à Camp, 59160 Lille (indicating "Privacy – Data Protection"), or by email at martin@pepin.shop

 

9. The French National Commission on Informatics and Liberty ("CNIL")

We remind you that you can contact the CNIL directly on the CNIL website or by post at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.