Everything you need to know about our deliveries and returns
Our community's satisfaction is our top priority at Pepin. That's why we've put in place flexible delivery options and a simple, transparent returns policy. Find all the information you need to receive and return your products with complete peace of mind.
Information about our delivery services
Delivery options
At Pepin, we commit to dispatching your orders within 24 hours (excluding weekends and public holidays).
We work with a range of carriers to offer you fast and efficient delivery, tailored to your needs:
Metropolitan France
- Home delivery: £5.90
- Free home delivery from £100
- Pickup point delivery: £3.90
- Free pickup point delivery from £100
- Express delivery: £12.90
Switzerland
- Home delivery: CHF 7.00
- Free home delivery from £100
Europe
- Home delivery: £6.90
- Free home delivery from £100
- Pickup point delivery: £3.90 *
- Free pickup point delivery from £100 *
- Express delivery: £12.90 *
We know how important it is for you to receive your products and accessories in the best possible condition, which is why we have chosen trusted partners to handle delivery.
Delivery costs and special conditions
We offer free delivery in Metropolitan France on orders over £100 with Mondial Relay. This policy has been put in place to make our service accessible whilst guaranteeing fast and safe delivery.
Regardless of the delivery method chosen, we commit to dispatching your parcel within 24 hours of your order (Monday to Friday). Orders to a pickup point are delivered within 2 to 5 working days. For home delivery, allow 2 to 3 working days. Finally, express delivery guarantees delivery within 48 hours if your order is placed before 1pm.
Returns policy and customer service
Returning products
At Pepin, we understand that sometimes a product just isn't quite right. You have 14 days from receipt of your order to return an item to us. Return costs are at your expense. To make a return, follow the instructions on our site and choose a tracked service to ensure your parcel is safely received.
A question? Get in touch!
Do you have questions about your delivery or return? Check our FAQ for quick answers. You can also reach us by email at bonjour@pepin.shop. We're here to help and to make your Plantcare experience as enjoyable as possible.
At Pepin, we do everything we can to ensure that every step of your experience — from ordering to delivery and beyond — is simple, enjoyable and hassle-free.
* Belgium, Luxembourg, Netherlands, Portugal (18 out of 20 regions), Spain (49 out of 52 provinces)